Wednesday, March 08, 2006

National On-Hold Month

Here's a celebration of which I'm not fond. I remember when being on-hold could be entertaining. You might hear music or get pertinent information. Not anymore.

On-hold has turned into an endless maze of press this button and answer that question. It's all in the name of consumer focused service. I suppose companies think we're naive and don't know that they've outsourced their customer service center to Ireland, India, or a prison of your choice.

They hope by bouncing us around their telecommunication system or presenting us with cultural miscommunication, we'll hang up and move on. I, for one, stand my ground and do exactly that, thank you.


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